Zbox collects and uses two types of personal information, Personal Identifiable Data and Anonymous Data.
What is Personally Identifiable Information?
Personally Identifiable Information is data that can be used to identify a specific person solely or alongside other information within proper context, such as, a name, identification number, email address, date of birth, location data, or any other information that connects to a person’s physical, social, geographical, or economic identity.
What is Anonymous Data?
Anonymous Data refers to information in which details of the individual behind the information are hidden or withheld. In doing so, Anonymous Data cannot identify the customer(s) it relates too. We collect and process Anonymous Data to analyze the demographics and trends of customers a group of individually. We reserve the right to share the Anonymous Data of individuals or groups of individuals at any time.
We collect and store personal data when you register for Zbox.com, interact with our website and services, or otherwise provide it. Why?
We collect personal data when necessary to provide a fully functional service. Without specific personal data we would be unable to ship and deliver goods, complete transactions, or offer customer support.
- Decision Making
We collect data for research and analytics that aid us in becoming a better service. That may include but is not limited to collecting data to create a more personalized experience, advertise to you more accurately, or analyze our own performance as a company.
- Legal Obligations
We collect ask for data when we are legally required to do so. We will also ask for data when it is necessary for the legal interests of us or a third party, except where overridden by your prevailing legal interests.
These reasons act as a filter for the methods we use to collect your data and how that data is used. Under every circumstance, we only collect data that you have consented to providing.
You provide some data to us directly. For example,
Account creation data
Upon account creation we store your basic account data including but not limited to, your email address, country of residence, and password. Once created, your account will be assigned a generated identifier that is used to reference your account without directly storing Personal Identifying Information. A real name is not required in account creation.
Transaction and Payment Data
In order to make a purchase, you need to provide us with payment and shipping information to make the purchase possible. This includes typical fields such as Card Holder name, security code, expiration date, card number, shipping address, etc.
Other Data You Submit
When you utilize certain website features you are providing data. This could include leaving reviews, leaving feedback, or submitting other user generated content. When you communicate with us directly through email, chat, or phone, you are directly providing us with information.
Some data is automatically tracked when you use our website.
Zbox wants to create a user-friendly experience. To do this, we need to know how people navigate and use our website. We track what pages you visit, for how long, or even what products you view. On the Personal Data side, we may track browser and device information among other things.
Our servers also log your IP address, a unique string of digits that essentially represents your “internet address.”
We use Google Analytics, a web analysis service provided by Google Inc. The service employs the cookie technology addressed above to track things such as time, place, duration, and frequency of your visits to our site. We do not combine data from Google Analytics with personally identifiable information. Google Analytics stores this information on their own server and may transfer it to third parties when required to do so by law or when third parties process the data on Google’s behalf.
Google Analytics offers opt-out browser add-ons that provide you with more control over what data Google collects from you, which you can learn more about here:
In a desire to improve and personalize your customer experience, we use data collected from you to make more accurate product recommendations and offers to you through our website. To stop this, you can disable cookies (see above).
We may send marketing emails subject to separate consent that may or may not be tailored for you using collected information. We also receive data on whether or not you open these messages and which links you click on from our emails. You can opt-out or withdraw consent at any time. Either on the same page where you opted-in, or by clicking the “unsubscribe” link in the email.
Information required to detect violations
How long do we store data?
We store data as long as needed to fulfill the purpose for which it was collected and as long as we are legally obligated to do so by applicable law. After this retention period, the data will be deleted, blocked, or anonymized, as provided by applicable law.
Note that certain transaction data covered under statutory commercial/tax law is required to be retained for up to ten (10) years.
If you delete your account, your Personal Data will be marked for deletion except where legal requirements or other prevailing legitimate purposes dictate a longer storage date.
If you object to the processing of Personal Data, we will review your objection and delete the Personal Data processed for the purposes to which you objected without undue delay, unless another legal basis for processing and retaining specified data exists or unless applicable law requires us to retain the data.